Refund, Return, Cancellation & Copyright Policy
Everyone has been impacted with the pandemic and our goal is to always try to follow through with scheduled events and education as well as service you with the best possible products and outfitting.
There are no returns on any items during the Covid-19 Pandemic due to health and saftey issues. We may certainly accommodate on items that have not be used nor worn after this time.
WaterART Fitness cancellation and refund policy is such: We do not offer refunds on event registrations nor do we allow transfers of registrations to another candidate. If facility/Master Trainer does need to postpone the event due to unforeseen circumstances, all registered candidates will receive appropriate CEC hours via home study /virtual/live training OR can attend another event (within 6 months).
We cannot predict the future in terms of the virus as each region is unique. Should you not be able to attend an onsite event – a candidate may request Virtual Training or Home Study of the materials.
If you have paid for program, you will have the choice of:
1) Receive the complete video home study program or Virtual session the appropriate course materials for the workshop with a certificate of course completion OR 2) Attend another training course or workshop, of equal or lesser value, within a 6 month time period from your original event with the home study option. If you cannot attend event, or feel unwell, we will have you complete the home study option without quizzes.
Please be sure to submit written cancellation 12 hours prior to event date (email firstname.lastname@example.org ). Please arrive about 15 minutes early to fill in the Waiver of Liability & Par-Q information and answer general Corona virus questions. All materials not shipped in advance will be picked up on the day of the training. We will update you by February 1, 2021 if there is a change in date/time.
(after Covid -19 crisis) In the event WaterART Fitness International Inc. and/or any of its officers cancel due to circumstances beyond their control the candidate may have the following options:
1) to choose a 100% refund
2) to receive the full home study materials (with full CECs or home study exams). In this instance we ship materials free of charge or we can redo the order so that the candidate receives downloaded material and video options.
3) to attend another event.
If candidate cancels Onsite training events for Certification, CEC Workshops, or Conferences:
If you are unable to attend a Certification course or Continuing Education workshop you must notify WaterART Fitness in writing (email us or fax us) at least 24 hours prior to the program commencing. If you fail to inform us, you will lose your registration fees.
You will have the choice to receive either
1) home study materials (of equal or lesser value). For Certification this includes: manual, video streaming/DVD’s (whatever you paid for) and study guide questions & answers, laminated cards & exams. You may complete the examination process via the online exam system. For CEC workshop classes, you will receive the appropriate course materials for the workshop advertised (this includes: videos/DVD(s) and handout notes & CEC quizzes.
2) to attend another training course or workshop, of equal or lesser value, within a 6 month time period. There is a $15.00 re-booking fee if you choose this option. There is no full refund option when you cancel.
WaterART is committed to follow through.
Please note that if there is a fouling, lightning, or generally a pool problem or any other unforeseen Act of God, WaterART Fitness will facilitate a dry session of practical interactive learning. Although this may not be ideal – please understand that this is no excuse for cancellation. A lot of people have re-arranged their schedule and you may certainly benefit with dry land training techniques or going through the moves (as if you are teaching safely on deck ). We promise, we will move and help you to enjoy the programs and learn from the workshop or training session. As a professional, you have to be creative and flexible.
If you have scheduled a date for Certification Exam and are not able to attend you must advise WaterART Fitness International in writing (email/fax) at least 48 hours prior to the scheduled date OR forfeit the exam time and pay a redo or late examination fee.
All Certification exam must be completed within 6 months for instructor courses or product purchase.
The cost for late exam submissions or failed/uncompleted exams is $35.00 + applicable taxes per exam. All exams must be completed no later than 12 months after the onsite course date or home study purchase date Or candidates must re-take the entire program or pay a workshop fee to redo.
Return of Educational Products
Educational materials are 100% non refundable with the exception of faulty DVD(s). WaterART Fitness must be notified in writing within 14 days of shipping the materials of any defects or problems with the materials. In the event of a faulty DVD, the same DVD will be replaced. Please check to see if the DVD has recordings on it OR scratches and/or fingerprints. All DVD’s should play on computers. Note that DVD players may not be compatible with our DVD recordings.
Please get a return code PRIOR to shipping the item back or your item will not be accepted. WaterART Fitness International Inc. will replace the same product and re-ship without cost. WaterART Fitness International must receive written RETURN of your PRODUCTS prior to the reshipping the selected products. You should email or , FAX (416) 621-0951
By accepting an emailed invoice the client agrees to the above terms and conditions. All products are copyrighted materials. Our programs are for personal or individual use only. Only Certified WaterART Master Trainers may teach other Instructors with these products ( we do not allow public viewing) or allow reselling our products due to copyright laws.
Returns on Equipment or Apparel products
All returns must be approved by Corporate office prior to the return within 30 days of the purchase via email or fax.
Bathing Suits, biketards/unitards and/or workout clothing is non returnable. (Due to hygienic reasons.)
WaterART will not accept for return any merchandise that has possibly been contaminated with any substance that may pose a health risk. If there is a flaw we will gladly replace the product. All flawed products must have the tags still attached and be reported within 8 days of shipping. All clearance and final sale items are non returnable.
Electrical, matting and other Equipment will be returned at the purchasers expense within 30 days of product shipment.
In the event of a faulty product, WaterART Fitness International Inc. will replace the same product AND PAY YOUR RETURN SHIPPING.
All maintenance of electrical equipment will be at the customers expense.There is a minimum restocking free of $15.00 / item OR 15% if the items are over $200.00.
Please note that you will have to Return your items unused & have return or approval code. It is easiest to email us the problem for the return coupon code.
Please review your orders carefully PRIOR to going online with your payment.
If you enter in your credit card payment and the order is incorrect WaterART Fitness International Inc. will only issue you a coupon code for the over payment . We cannot issue a refund (as we don’t have your credit card information) and all refunds are charged an additional $25.00 fee via our e-retail banking system.
For United States Residents
Please be advised some banks add an incidental international credit card fee to their transactions. We are not responsible for this incidental fee charged by your banking institution. Please check in advance with your credit card provider or utilize an international credit card or submit a check to our USA warehouse address. We will not refund your additional fees charged directly by your bank.
All video(s), DVDs, CDs, Laminated Cards, Manual (s) and Examination (s) are protected against unauthorized copying, duplication or unauthorized teaching or public viewing of any sort.
These materials are correspondence programs that may be reviewed and enjoyed by individuals or used for library purposes not training organizations or educational institution of any sort. The products may not be resold or rented out without compensation to the owner. The following is the international agreement that enforces a $750,000.00 fine for illegal duplication of our products. We will endorse this act.
International agreements and national laws protect copyrighted videos unauthorized reproduction exhibition or distribution of copyright videos will result in severe criminal and civil penalties under the laws of your country. The International Criminal Police Organization – INTERPOL- has expressed concern about video piracy to all of its member national police forces. (Resolution adopted at INTERPOL general assembly, Stockholm, Sweden, September 8th, 1977)
Please remember, before beginning this or any exercise program, consult your doctor. The instruction given and the advice given in this video are not intended as a substitute for medical consultation. The creators, producers, participants, and distributors of this program, disclaim any liabilities or loss in connection with the exercise advice herein. Only Certified WaterART Master Trainers are able to utilize our programs for public viewing or for training purposes because of liability and copyright issues.
If you would like to show any of the DVDs/videos for public viewing you will need to get written permission directly through WaterART.
We do not allow sharing of exams or our other educational materials.
Please let us know if you have any questions or concerns via email.