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Refund, Cancellation & Copyright Policy

For Onsite Training (Certifications, CEC Workshops, Conferences & Clinics

No cash refunds. If you are unable to attend a Certification course or Continuing Education workshop you must notify WaterART Fitness in writing (email, fax, mail)  at least 48 hours prior to the program commencing.  After 48 hours you lose your registration fees. If you cancel your event registration, you must cancel in writing via fax, mail or fastest is via  email  

You will have the choice to receive either

1) home study materials (of equal or lesser value).

OR

2)  to attend another training course or workshop, of equal or lesser value, within a 6 month designated time frame.

In the event WaterART Fitness International Inc. and/or any of its officers cancel due to circumstances beyond their control.  If WaterART Fitness cancels the event you may choose to receive a 100% refund OR the course materials as listed above. In this instance we ship materials  free of charge to you.

Please note that if there is a pool fouling,  in climate weather, or any other unforeseen Act of God, WaterART Fitness will facilitate a dry land training session with practical interactive learning. Although this is not ideal - please understand that this is no excuse for cancellation.  A lot of people have re-arranged their schedule and you may certainly benefit with dry land training techniques or going through the moves. As a professional, candidates must be creative and flexible. Realize that WaterART is committed to follow through and values your commitment of attendance.

All Certification exam must be completed within 6 months for other courses following the onsite training date or date of product purchase of the correspondence materials. The cost for late exam submissions or failed /uncompleted exams is $35.00 + applicable taxes per exam.  All exams must be completed no later than 12 months after the onsite course date or correspondence products are purchased or you will have to re-take the entire program. Exams may be written as many times as the candidates requires.

 
Return of Educational Products:

By accepting an emailed invoice the client agrees to the above terms and conditions. All products are copyrighted materials. Only Certified WaterART Master Trainers may teach with these products ( allow public viewing) and/or sell product due to copyright laws. Educational materials are 100% non refundable with the exception of faulty products.. WaterART Fitness must be notified in writing within 14 days receiving the materials.  Please email us about the problem. 


Exercise Clothing such as bathing suits, unitards, and workout wear are non refundable . Customers may exchange the item if the tags are still on the item.

All clearance and final sale items are non returnable.

Electrical, matting  and other EQUIPMENT will be returned at the purchasers expense within 30 days of product shipment.

In the event of a faulty product, WaterART Fitness International Inc. will replace the same product AND PAY YOUR RETURN SHIPPING.

All maintenance of electrical equipment will be at the customers expense.

T here is a minimum restocking free of  $15.00 / item OR  15%  if the items are  over $200.00.

 

Please note that you will have to Return your items unused  &  have return or  approval code. It is easiest to email us the problem for the return coupon code.

An excellent way to check is that each client review your orders carefully prior to shipping the order. 

If you enter in your credit card payment and the order is incorrect  WaterART Fitness International Inc. will only issue you a coupon code for the over payment . We cannot issue a refund (as we don't have your credit card information) and all refunds are charged an additional $25.00 fee via our e-retail banking system.

 

 For United States Residents: Please be advised some banks add an incidental international credit card fee to their transactions. We are not responsible for this incidental fee charged by your banking institution. Please check in advance with your credit card provider or utilize an international credit card or submit a check to our USA warehouse address. We will not refund your additional fees charged directly by your bank.

All Educational Materials are protected against unauthorized copying, duplication or unauthorized teaching or public viewing of any sort. These materials may only be  enjoyed by individuals or used for library purposes.  Only Certified WaterART Master Trainers may utilize our educational materials for group training purposes. The products may not be resold or rented out or utilized by non WaterART agents for training  without compensation to WaterART. Unauthorized reproduction exhibition or distribution of copyright videotapes can result in severe criminal and civil penalties under the laws of your country. (Resolution adopted at INTERPOL general assembly, Stockholm, Sweden,September 8th, 1977)

 

Please let me know ifyou have any questions or concerns email us

WaterART Fitness International Inc.

 



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