For Certification, CEC Workshops, Conferences & Clinics
No cash refunds. If you are unable to attend a Certification course or Continuing Education workshop you must notify WaterART Fitness in writing ( email, fax, mail) at least 48 hours prior to the program commencing. After 48 hours you lose your registration fees.
If you cancel your event registration, you must cancel in writing (email us at is great) , you have the choice to receive either
1) home study materials ( of equal or lessor value). For Certification this includes: manual, DVD' and study guide questions & answers, laminated cards & exams. You may complete the practical onsite or via home study) . For CEC workshop classes, you will receive the appropriate course materials for the workshop advertised (this includes: DVD(s) and handout notes & CEC quizzes. You must pay shipping fees or additional costs ( if any). Only one person may submit an exam with each home study program.
OR 2) to attend another training course or workshop, of equal or lesser value, within a 6 month time period. Cancellation fee will apply. There is a $25.00 rebooking fee if you choose this option.
In order to take advantage of our cancellation policy, WaterART Fitness International Inc. must receive written cancellation of your registration prior to 48 hour before the scheduled event. Please call (416) 621 -0821 OR FAX (416) 621-0951 and or email us
In the event WaterART Fitness International Inc. and/or any of its officers cancel due to circumstances beyond their control. If we cancel the event you may choose to receive a 100% refund OR the course materials as listed above. In this instance we ship materiasl free of charge and receive free mitts for the inconvenience.
Please note that if there is a fouling, lightning, or generally a pool problem or any other unforeseen Act of God, WaterART Fitness will facilitate a dry session of practical interactive learning. Although this is not ideal - please understand that this is no excuse for cancellation. A lot of people have re-arranged their schedule and you may certainly benefit with dry land training techniques or going through the moves (as if you are teaching safely on deck ). We promise, we will move and help you to enjoy the programs and learn from the workshop or training session. As a professional, you just have to be creative and flexible. Realize that WaterART is committed to follow through and values your commitment to attendance.
If you have scheduled a date for Certification Exam and are not able to attend you must advise WaterART Fitness International in writing (email/fax/mail) at least 48 hours prior to the scheduled date OR FORFEIT the fee that is included in the course registration.
All Certification exam must be completed within a 4 months for instructor courses & 6 months for other courses following the onsite training date or date of product purchase of the correspondence materials. The cost for late exam submissions or failed /uncompleted exams is $35.00 + GST (if applicable).
All exams must be completed no later than 12 months after the course or correspondence products are purchased or you will have to re-take the entire program (less the cost of the manual).
For Scheduled Certification Exam with a Master Trainer
WaterART Practical Certification Exams:
You have 3 options for completing the practical assessment for Certification. This should be submitted within 4-6 months ( instructor certification is 4 months and other programs are 6 months) of the training dates/or purchase of correspondence materials OR there is a $35.00 + GST late fee. (Otherwise this fee is with course registration fee)
1) attend a date that is scheduled with a Master Trainer-Please check website
2) submit a home VHS video/DVD of your class (the class design is written out as part of the theory exam - we follow it along with your video/DVD submission)
3) book direct with a Master Trainer OR Practical Assessor ( their name must be listed on our website as an approved assessor or MT). In this scenario, the person being assessed has to make it convenient for the assessor (i.e. probably go to their location). Each onsite assessment takes 20-30 minutes. It is not necessary for the Master Trainer to attend your whole program. You just have to complete the competencies.
Report cards are then written for both theory & practicals (and we email the report card to you). Once you are successful - you will receive an official WaterART Certified Diploma, status and online profile recognition.
Practical Onsite Exam involves teaching other instructors who attend the assessment date or if it is only the Master Trainer, then you teach them.
We usually have 3-5 people in a group.
You will have a couple of oral safety questions as well as teach
1) a 3-5 minute warm up Teaching
2) a 3-5 minute Cardio set Teaching
3) (2) 3-5 minute Strength sets and
4) a 3-5 minute Warm Down.
You are evaluated based on
1) do you understand the exercise objective
2) can we see, hear and understand you
3) is the exercise safe and effective, A full report card will be submitted to you after the exam.
Return of Educational Products:
Educational materials are 100% non refundable with the exception of faulty DVD(s). In the event of a faulty DVD, the same tape will be replaced. Please check to see if the DVD has recordings on it OR scratches and/or fingerprints. All DVD's should play on computers. Some DVD players may not be compatible with our DVD recordings. We record in -R ( 8 times speed). Note that some DVD players "sound" different that computers due to speaker quality. All DVD's are computer compatible.
All DVDs must be returned, at the purchasers expense, to WaterART Corporate Office (in Canada or USA). Please check with us - and perhaps you may replace it at an event. Our goals it to keep shipping costs down. Please get a return code PRIOR to shipping the item back.
WaterART Fitness International Inc. will replace the same product and re-ship without cost. WaterART Fitness International must receive written RETURN of your PRODUCTS prior to the reshipping the selected products. You may mail, FAX (416) 621-0951 and or email the return policy.
RETURNS ON EQUIPMENT OR APPAREL PRODUCTS
ALL RETURNS WILL BE APPROVED BY CORPORATE OFFICE AND GIVEN A DESTRUCTION NUMBER AND APPROVAL PRIOR TO THE RETURN. WaterART Fitness International must receive written RETURN OF YOUR QUOTING YOUR ORDER NUMBER WITHIN 30 DAYS of the product shipment via FAX (416) 621-0951 and or email OR PDF DOWNLOAD
BATHING SUITS, UNITARDS AND WORKOUT WEAR ARE NON RETURNABLE AND NON REFUNDABLE. (This is due to hygienic reasons and WaterART will not accept for return any merchandise that has possibly been contaminated with any substance that may pose a health risk . If there is a flaw we will gladly replace the product. All flawed products must have the tags still attached and be reported within 8 days of shipping. All clearance and final sale items are non returnable.
Electrical, matting and other EQUIPMENT will be returned at the purchasers expense within 30 days of product shipment.
In the event of a faulty product, WaterART Fitness International Inc. will replace the same product AND PAY YOUR RETURN SHIPPING.
All maintenance of electrical equipment will be at the customers expense.
There is a minimum restocking free of $15.00 / item OR 15% if the items are over $200.00. Please note that you will have to Return your items unused & have return or approval code. It is easiest to email us the problem for the return coupon code.
